Claims
Claims Help
Protect people first. Then report the loss.
Your carrier opens and manages the claim. We help you find the right reporting route and understand the next step.
First Actions
Move in this order.
Do only what is safe and reasonable for the type of loss.
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01
Make it safe
Address injuries and active hazards first.
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02
Limit more damage
Take reasonable temporary steps and keep receipts.
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03
Document the loss
Photos, video, dates, property, people, and known facts.
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04
Report the claim
Use the carrier route and save the claim number.
Carrier Directory
Report to the company on your current policy.
The agency or program name may differ from the carrier handling the claim.
Direct Claims Route
Citizens
Property claim reporting and claim resources.
Direct Claims Route
Universal Property
Property claim reporting through Universal.
Claims Center
Heritage
New-claim and existing-claim contact information.
Direct Claims Route
SafePoint
Claim reporting, status, and process information.
Direct Claims Route
Slide
Digital reporting and claim assistance.
Policy-Specific Route
RLI
Choose the route that matches the RLI policy.
Policy-Specific Route
Amwins
Reporting varies by carrier and program.
Direct Claims Route
NEXT Insurance
Business claim reporting for policyholders and third parties.
Check the company name on your declarations page or let us help identify the correct reporting route.
Carrier websites and procedures can change. Confirm the company name on your current policy before submitting claim information.
After Reporting
Know who owns the next step.
A claim number is the clearest sign that the carrier has opened the claim.
Carrier
Opens and manages the claim.
Assigns the claim number and adjuster, investigates the loss, applies the policy, and communicates decisions.
You
Preserve the record.
Keep documents, receipts, conversations, and newly discovered damage connected to the claim.
PIS
Helps you navigate the insurance side.
We can help identify the carrier, locate policy information, and clarify general policy questions.
Important Claims Notice
A message to PIS does not open a claim.
Report the loss through the carrier’s approved route unless our office explicitly confirms another process.